Store Policies

Due to their perishable nature, all tuber & cutting sales are final.

DAHLIA TUBERS

Dahlia tubers are pre-sale and will be shipped in April/May ydepending on weather conditions.

Tubers are clones of their mother and will produce true to their cultivar. Each purchase is for one single tuber with at least one viable eye. Inspect your tuber immediately after delivery. You will have 7 days from the delivery date to contact us for any obvious mislabeled and problem.

DAHLIA CUTTINGS

Cuttings are listed as they become available every Friday at noon in April and May to be shipped the following Monday.

Dahlia cuttings are also clones of their mother and will produce true to their cultivar. Each purchase is for one rooted cutting. Inspect your cutting immediately after delivery. You will have 48 hours from the delivery date to contact us for any obvious mislabeled and problem.

DAHLIA TUBER & CUTTING SHIPPING INFORMATION

Orders are shipped with USPS Priority Mail and UPS 2nd Air Day. Tubers and cuttings cannot be shipped together and the shipping fees must be charged separately.

If your order cannot be fulfilled for any reason, the full purchased price will be refunded

Tuber Shipping & Handling Fees

• $18 USPS Priority Mail (2-3 business days)

Cutting Shipping & Handling Fees

• $22 UPS 2nd Day Air (2 business days)

COMBINING DAHLIA ORDERS

The dahlia wars are real and can be frustrating. we've been there too! Therefore, we're offering an option to combine orders to the same person/address. Please note that tubers and cuttings cannot be shipped together so we can only combine orders of the same type. Once your orders are shipped, we cannot combine additional order with the previous ones. 

Use coupon code MOREDAHLIAS only after your initial purchase . If the coupon is used for the first purchase, your order will be canceled and a $15 restocking fee will be charged to cover the transaction fees.

DAMAGED or LOST PACKAGES

Each shipment is insured with USPS/UPS. If there is damage to the shipping box or your tubers/cuttings, please take a photo of their condition to request for USPS/UPS insurance.

If your package is lost in transit, please contact USPS/UPS with your tracking number to track it down or to request for insurance.

MISLABELED TUBER/CUTING

If a tuber or cutting turns out to be mislabeled, please reach out with pictures as soon as they bloom and we'll try our best to resolve it for you, either with a cutting of the correct variety or a replacement tuber next season.

VIRUS & DISEASE PREVENTION

At Rainfall Gardens, dahlias are not tested individually to be proven free of virus. Unless growing in isolation, it’s unrealistic to eradicate all viruses, pests and diseases, especially when there're neighbors growing dahlias nearby and mites and other disease carrying insects can travel with the wind.

Instead, we focus on what we can actually control to help the dahlias grow strong and healthy, since strong plants are less susceptible to pest and disease overall.

• taking soil test yearly and adding soil amendments as recommended
• introducing predators/beneficial insects to reduce pest population. We use green lacewings, predator mites and beneficial nematodes
• sourcing tubers and cuttings only from reputable growers
• using grow bags to reduce contamination
• sanitizing tools between plants using Virkon S
• culling any suspicious plant to reduce the risk of genetic breakdown and/or spread of diseases.

Rainfall Gardens is inspected and licensed yearly by the Tennessee Department of Agriculture and any plant suspected of disease will be disposed.

In Fall, each tuber clump is inspected before being divided and overwintered in climate control storage.

Cuttings from field tubers carry the same risks as the tubers themselves. However, cuttings of new varieties from greenhouse grown tuber/plant that have not been planted outside  yet would have almost no exposure to the soil and pest/disease.

We are still learning and updating our methods each year. If you have any question about our practices, feel free to reach out to us.

LIMIT ON ITEMS

Please respect the limit we’ve set out for certain items. We are a small grower and would like to share tubers and cuttings with as many people as possible.

If you purchase more than the set limit for an item, your ENTIRE order will be canceled, and a $15 restocking fee will be charged to cover the transaction fees

USESAGE

All seed varieties and dahlia cultivars in the store are opened source, unless otherwise noted in the listing, so there’s no trademark, patent or restriction on them. One of the reasons dahlia tubers and cuttings from small US growers are priced higher than big box store is because once you purchase them, you have the rights to do what you see fit with them. You can propagate, sell, trade, give away any part and offspring of your cultivar

Due to their perishable nature, all seed orders are nonreturnable.

Seeds are open-pollinated and hand-collected from my gardens. They should be stored in a cool and dry place, preferably in an air-tied container. Seeds should be sowed within a year of collected date on the packet for best germination rate. If you’re planning to keep them for longer, please store them in a freezer to preserve them. 

SEED SHIPPING INFORMATION

Seed orders are shipped with a $5 flat rate fee.

When purchased together with dahlia tubers or cuttings, seed packets are shipped free (you’ll only need to pay the tuber or cutting shipping fees)

DAMAGED OR MISLABELD SEED ORDER

If you received a damaged or incorrect seed packet, please reach out within 7 days of delivery. A picture of the damaged/incorrect item will help speed up the process. A replacement will be sent free of charge. If a variety is sold out, a refund for the purchased price will be applied (shipping fee is not refundable)

SHIPPING INFORMATION

Shipping charge for jewelry, gift & art is $10 Flat Rate with UPS 2nd Day Air. Oversized items may require additional shipping and handling fees.

Each shipment is insured with UPS. If there is damage to the shipping box or your item, please take a photo of their condition to request for UPS insurance.

If your package is lost in transit, please contact UPS with your tracking number to track it down or to request for insurance.

RETURN & EXCHANGE POLICIES

Unopened and unused item can be returned or exchanged within 30 days of purchase. Slight variation is expected for handmade items.

A Return Merchandize Authorization number (RMA#) is required for exchange and return and can be requested by email at

rainfallgardensstore@gmail.com

If you received an incorrect item, we can send a replacement free of charge or refund the full purchased amount. You will be asked to return the unopened/unused item in its original packaging.

If you ordered the wrong item or changed your mind, we can refund the purchased amount minus shipping. You will be asked to return the unopened/unused item in its original packaging.

A $15 restocking fee may be applied if the original packaging has been opened, or if the item has been used or is not in its original condition.

All digital orders are final sales. They cannot be returned, exchanged, or refunded.

Once you make a purchase, you will receive a link to download your digital file(s). If you have any question about the product or any issue, please contact us at

rainfallgardensstore@gmail.com

Digital products are not resellable. It takes a lot of time and effort for us to make each product to share with you. They are intended for your personal needs and to help organize your business. Sharing between team members within your business is totally fine, but please do not attempt to resell the products to others.